Privacy Policy

MERS — Mobile Equipment Repair Service ("MERS," "we," "us") provides on-site repair of skid steers, compact track loaders, and other heavy equipment across Los Angeles County and Ventura County, California. This policy explains what information we collect through mersrepair.com, why we collect it, and the choices you have.

Information you give us. When you submit a service request or contact us, we collect the details you provide: your name, phone number, email address, the machine or equipment you need serviced, and a description of the problem. We do not ask for payment card numbers, Social Security numbers, or other sensitive information through this website, and you should not send them to us through the forms on this site.

Information collected automatically. Like most websites, we record basic usage data when you visit — such as which pages are viewed and whether a call button is tapped. This helps us understand what visitors find useful. This data is aggregated and is not used to identify you personally.

• To respond to your service request and dispatch a mechanic to your location.
• To contact you by phone, text, or email about your request or your equipment.
• To keep records of the work we perform.
• To improve this website and the way we serve our customers.
• To comply with our legal, tax, and insurance obligations.

We do not sell your personal information, and we do not share it with advertising networks. We share it only with service providers that help us operate this website and respond to you — for example, our email delivery provider, which transmits your request to our inbox, and our website hosting provider. These providers may use the information only to perform services for us.

We may also disclose information when required by law, when necessary to protect our rights or the safety of others, or as part of a sale or transfer of our business.

This site uses basic analytics to count visits and measure which pages and buttons are used. That may involve cookies or similar technologies stored in your browser. You can block or delete cookies at any time in your browser settings; doing so will not stop you from using the site or requesting service.

We do not run advertising trackers on this site and we do not build advertising profiles of visitors.

We keep service request records for as long as needed to respond to you and to maintain accurate business, tax, and insurance records, after which we delete or archive them. Usage data is kept only in aggregate form.

If you are a California resident, you have the right to know what personal information we have collected about you, to request a copy of it, to ask us to correct it, and to ask us to delete it. Because we do not sell personal information and do not share it for cross-context behavioral advertising, there is nothing for you to opt out of.

To make a request, contact us using the details below. We may need to verify your identity before acting on a request, and we will respond within the timeframe required by law. You will not be discriminated against for exercising these rights.

We use reasonable technical and organizational measures to protect the information you send us. However, no method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.

This website is intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will delete it.

Our site may link to websites we do not control. Their privacy practices are their own, and we encourage you to review the privacy policy of any site you visit.

We may update this policy from time to time. When we do, we will update the "last updated" date at the top of this page. Any material change will be posted here.

If you have questions about this policy or want to make a privacy request, contact us:

MERS — Mobile Equipment Repair Service ofrece reparación móvil de equipo pesado en el Condado de Los Ángeles y el Condado de Ventura. Cuando solicita servicio a través de este sitio, recopilamos su nombre, teléfono, correo electrónico, el equipo y la descripción del problema, únicamente para responder a su solicitud y coordinar el servicio. No vendemos su información personal ni la compartimos con redes publicitarias. Usamos servicios básicos de análisis para contar visitas y saber qué páginas son útiles.

Puede solicitar acceso, corrección o eliminación de su información llamando al (818) 741-3556 o escribiendo a mersrepair@gmail.com. Esta es una traducción de cortesía; la versión en inglés anterior es la versión oficial.